Legal

Refund Policy

Our refund policy, in plain English.

Last updated: 20 October 2026Jurisdiction: England & Wales
App-owner contentThis page is maintained by WYREIT APP LTD and reflects the app's current refund practices. It is not independent legal advice, and it is not a certification by Lovable or any third party.

1. 14-day refund on your first payment

  • If you are not happy with WyreIt, you can ask for a refund within 14 days of your first payment.
  • When you ask, we'll first offer you a free month to see if we can put things right.
  • If you still want a refund, we refund your first payment minus any AI credits you have already used, at 2.5p per credit — the price of AI credits in a top-up. AI work costs us money the moment it is done, so used credits cannot be given back.
  • Example: on Pro at £49, if you used 200 AI credits, we refund £44. If you used none, we refund the full £49.
  • Your plan starts as soon as you pay. Before checkout we ask you to agree to that, and to this rule about used AI credits.

This applies to subscriptions started on or after 20 October 2026. If you subscribed before that date, your first payment is refunded in full within 14 days, as promised when you signed up.

2. Renewals

  • After your first month, renewal payments are non-refundable.
  • You can cancel any time to stop your next payment. Cancelling stops future charges; it does not refund a payment already made.

The wider subscription and billing terms are set out in our Terms of Service.

3. How to request a refund or cancel

  • Email [email protected], or cancel from your account settings. We aim to respond within 5 working days.

For how we handle the personal data involved in a refund or cancellation, see our Privacy Policy.